What Is Virtual Web Hosting?
Virtual web hosting is a service that allows you/or your business to have a presence on the Internet. Virtual web hosting allows a leased computer to be seen as a separate entity on the Internet (your own server). Your web site place on a virtual server can be accessed via www.yourdomain.com and e-mail can be directed to you@yourdomain.com. Virtual web hosting is a cost effective way to be present on the Internet, there is no need to purchase servers or Internet connections.
What Is Mail Hosting?
Mail hosting is a service offered to individuals and business who wish to outsource their mail, from their ISP. By purchasing mail from us you will receive POP mail boxes that are accessible by outlook express and other mail programs. Mail Hosting includes access to a web based email system.
What Is DNS Hosting?
DNS hosting is a service that allows a registered domain to be redirected to the actual location of Internet content. Mail services can also be directed to mail accounts.
Do You Support International Domains?
Yes. We can help you set up any domain name. Our servers are accessible 24 hours a day, 7 days a week. It doesn't matter where you reside, our servers are accessible from anywhere.
Can I Check Domain Name Availability?
Yes. You can check domain availability at www.whois.net. You can also find out information on who has registered domains and when they expire. You can also check domain name availability at http://domains.spherious.com
Do You Handle Domain Registration?
Yes. We can register a domain name for you. The domain will be registered in your name, with your contact information. You register a domain yourself through spherious at http://domains.spherious.com
Can I Use A Previously Registered Domain with Us?
Yes. Our hosting can be used with previously registered domains. Your domain record will need to be changed to redirect to our Nameservers.
Do You Offer Technical Support?
Yes. We offer technical support. Many problems can also be solved by looking for information in the knowledge base.
How Long does It Take To Setup A New Account?
We attempt to get new accounts up and running as quickly as possible, but you should allow 48 hours. On account setup you will be emailed with login details.
What Methods Of Payment Do You Accept?
We accept the following major credit cards: Mastercard, Bankcard, VISA, Diners and American Express. When your order is processed, it is likely that you will pay less due to current exchange rates to Australia.
Is There A Minimum Contract?
No. Our members can pay monthly and cancel at anytime. Customers who pay yearly will receive a 10% discount, but cannot be refunded for cancellations half way through a year.
Do You Offer A Money Back Guarantee ?
Yes. If you are unhappy with our service you can cancel within 30-days with a full refund, whether for a monthly or annual payment.
How Can I Contact You?
You can contact us by our Contacts Page by clicking here
How Do I Sign-Up?
Click Here to view our options and to order.
Will my domain appear as yourdomain.com or www.yourdomain.com?
Your domain will be accessible by both. Hosting with us also allow you to create unlimited amount of sub-domains. These could be anything like: me.yourdomain.com, support.yourdomain.com, talk.yourdomain.com. Each of these addresses can be directed to a different web page.
Can I become a reseller?
Yes. You can resell our plans if you have a reseller account. A reseller account will give you 30% off our normal hosting prices. A reselling account will cost you AU$39.90 per month. Please see the reseller page for more information.
You might like to join our affiliate program instead. Information about this can be found here.
Where can I get basic setup online support?
You can get access all our support resources by accessing the support section of our website located here.
